FAQ & Help.
DOES THE PRODUCT HAVE SIZE?
Most of our products are available in All Size (it fits from size S to L). However for some other products, we might have smaller or larger size. We will notify on the product page if the concerning product is available in varied sizes.
ARE YOUR PRODUCT MANUFACTURED IN INDONESIA?
Yes, our products are self manufactured in Indonesia.
I WOULD LIKE TO ORDER SOLD OUT ITEMS. IS IT POSSIBLE?
You can drop your email on that 'sold out item' page. Our system will notify you by email once the product is back in stock.
CAN I ADD ITEMS AFTER I CHECKING OUT?
Unfortunately you can't, because after checking out your order is recorded. If you want to add items, kindly make a new order.
DO YOU ACCEPT CREDIT CARD PAYMENT?
We do, by using paypal account.
CAN I PURCHASE FROM OVERSEAS?
We do ship overseas and accept paypal payment. Please contact our customer service: firstname.lastname@example.org for shipping fee and details.
WHY ARE MY ORDER CANCELLED?
Maximum payment for an order is 1x24 hrs after order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.
CAN I GET MY ORDER EARLIER THAN THE ESTIMATED DELIVERY TIME?
Unfortunately you can't. Because we need time to check your payment, quality control and pack your order.
WHAT DO I DO IF I HAVE RECEIVE HE PACKAGE BUT THERE IS A PROBLEM WITH THE PRODUCT?
Please read return and exchange policy. Or alternatively you can email us at email@example.com
CAN I EXCHANGE OR RETURN SALE ITEM(S)?
No you can't, sale items are non-changable and non-refundable. All sale items are final.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED/SENT?
Unfortunately you can’t. We only ship the order to the address written.
HOW SOON CAN I GET MY ORDER?
After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours. Note that process is only checking the payment, preparing and delivering the goods to the shipping company. After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries. In short, from confirmation time the order will arrive earliest in 3 days. For more info, click “Shipping Policy” sectionat the bottom of the page.
HOW CAN I TRACK MY ORDER?
You can sign in and view your order history and status in my account.
WHAT DO I HAVE TO DO IF I HAVE COMPLETED MY PAYMENT BUT HAVEN'T RECEIVED THE PACKAGE AFTER OVER THE ESTIMATED DELIVERY TIME?
Please do not forget to confirm your payment through the website after completing the payment. If you haven't confirm until the time limit, then your order will be canceled.
WHAT DO I HAVE TO DO IF I HAVE COMPLETED THE PAYMENT BUT FORGOT TO CONFIRM OVER THE TIME LIMIT?
Please contact us at: firstname.lastname@example.org for more information
ARE THERE ANY OTHER STORES?
Our collections (selected items available) are available in our stockists below :
SEIBU Grand Indonesia, UG Floor
SEIBU Grand Indonesia, UG Floor
Jl M.H. Thamrin No. 1, Menteng
Jakarta Pusat, Daerah Khusus Ibukota Jakarta